Cancellation Policy | Marrakech Balloon Flights

This cancellation policy applies to all hot air balloon flights and adventure services booked with Marrakech Balloon Flights.

Weather-Related Cancellations

Safety is our highest priority. Flights may be canceled if weather conditions are not suitable for safe operation.

Cancellation Before Arrival (Weather Forecast)

If weather conditions are confirmed unsafe one day in advance:

• The flight may be postponed to another available date
• If rescheduling is not possible, a 100% refund will be issued

Cancellation On-Site (Unexpected Conditions)

If weather conditions appear unsafe upon arrival:

• Guests will be offered a traditional Berber (beldi) breakfast
• A 100% refund of the flight cost will be issued

Royal Visit Restrictions

In the event of an official Royal visit:

• Balloon flights over Marrakech may be temporarily suspended
• Flight resumption will be confirmed in writing by the Prefecture
• Operations resume only after official authorization

Customer-Initiated Cancellations

Cancellation Less Than 24 Hours Before Flight

• 100% of the booking amount is due
• No refund will be provided

No-Show Policy

• Failure to arrive on time after confirmation
• Absence on the day of the flight

100% of the booking amount is due

Operational Reliability Statement

Marrakech Balloon Flights has been operating hot air balloon experiences in Marrakech for decades, with an average of over 350 flight days per year. Weather-related cancellations are rare but may occur for safety reasons.

Force Majeure

Marrakech Balloon Flights is not liable for cancellations or delays caused by force majeure events, including weather conditions, government restrictions, or security decisions.